1. Loan Application and Approval Policy

Prolific.Loans ensures a transparent and straightforward loan application process. Borrowers must meet eligibility criteria, including credit score requirements, income verification, and necessary documentation. Our review process evaluates financial stability, loan purpose, and risk assessment. Loan amounts, interest rates, and repayment terms are clearly defined, with decisions communicated within a specified timeline.

2. Interest Rate and Fee Policy

Interest rates at Prolific.Loans are determined based on creditworthiness, loan type, and prevailing market conditions. Additional fees, such as origination charges or prepayment penalties, are disclosed upfront. We provide clear cost breakdowns to help borrowers understand their total financial commitment, ensuring full compliance with regulatory guidelines.

3. Privacy and Data Security Policy

Customer data is collected, stored, and processed securely, in adherence to data protection laws like GDPR and CCPA. We implement encryption, security audits, and restricted access to safeguard sensitive information. Data usage policies are transparent, and customers have rights to access, modify, or request deletion of their information.

4. Repayment and Default Policy

Flexible repayment options include automatic deductions, manual payments, and structured schedules. Late or missed payments may incur penalties and impact credit scores. In case of loan default, we follow a structured process, including collections efforts and potential legal action, while offering support for alternative repayment solutions.

5. Customer Service and Complaint Resolution Policy

We prioritize exceptional customer service through multiple support channels. Customers can reach out via phone, email, or online chat for inquiries or concerns. A structured complaint resolution process ensures timely responses and fair resolutions, reinforcing our commitment to borrower satisfaction.